Last Updated: March 23, 2026
Alientrap Games Inc. (“Alientrap,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you play our games, use related online features, visit our website, or contact us; how we capture that information; how we use it; how we share it; and how long we retain it.
This policy applies to our games and related services on PC, console, mobile, and web platforms, including Steam, Epic Games Store, Xbox, PlayStation, Nintendo platforms, Apple App Store, and Google Play.
1. Information We Collect
We aim to collect as little personal information as possible. The information we collect depends on how you interact with our games and services.
A. Information from platform operators
When you access our games through a third-party platform or storefront, that platform may provide us with information needed to operate the game and its features. This may include:
- platform user ID or account ID
- display name or username
- entitlement or ownership information
- achievement or trophy information
- cloud save or leaderboard identifiers
- multiplayer, friends, or presence-related identifiers where supported
We do not receive your password or full payment card details from these platforms.
B. Gameplay and service data
When you play our games, we may collect data generated through your use of the game, such as:
- save data and gameplay progress
- achievement and leaderboard data
- multiplayer, matchmaking, and session data
- game settings and preferences
- crash reports and error logs
- device and performance information related to stability or troubleshooting
C. Analytics data
We may collect analytics data to understand how players use our games and to improve gameplay, design, and technical performance. This may include:
- session length
- progression through levels or features
- feature usage
- device type
- operating system
- language
- country or region
- game version
Where practical, we use analytics data in aggregated, pseudonymous, or de-identified form.
D. Support, feedback, and bug report information
If you contact us directly or use an in-game feedback or bug reporting feature, we may collect:
- your email address
- your name or username, if you provide it
- the contents of your message
- screenshots, save files, logs, or attachments you choose to send
- diagnostic information associated with the issue you report
This diagnostic information may include:
- hardware details such as CPU, GPU, RAM, and display resolution
- operating system and game version
- crash dumps
- game logs
- performance metrics
- recent in-game events relevant to the reported problem
E. Website data
If you visit our website, we may collect limited technical information such as:
- IP address
- browser type
- device type
- pages viewed
- approximate location inferred from IP address
- basic website analytics data
2. How We Capture Information
We collect information in the following ways:
A. Directly from you
We collect information directly when you:
- contact us by email
- submit a support request
- send feedback or a bug report
- upload screenshots, logs, save files, or other attachments
B. Automatically through the game or website
We automatically collect certain information when you use our games or website, including when:
- the game creates or updates save files
- the game sends analytics events
- the game transmits crash reports or diagnostic information
- online features such as multiplayer, cloud saves, or leaderboards are used
- our website records technical logs or analytics events
C. From third parties and service providers
We may also receive information from third parties when needed to operate our games and services, including:
- platform operators and storefronts
- cloud hosting providers
- analytics providers
- crash reporting and diagnostics providers
- customer support tools
- online service providers that support saves, multiplayer, or leaderboards
3. How We Use Information
We use the information we collect to:
- provide, operate, maintain, and support our games and services
- verify game ownership, entitlements, and access to features
- enable achievements, cloud saves, leaderboards, multiplayer, and other online or platform-linked features
- save progress and maintain game functionality
- monitor performance, stability, and compatibility
- diagnose crashes, fix bugs, and investigate technical issues
- respond to support requests, bug reports, and other communications
- improve gameplay, balancing, usability, and feature design
- detect, prevent, and investigate fraud, cheating, abuse, security incidents, or unauthorized use
- comply with legal obligations and enforce our terms, policies, and agreements
We do not sell personal information. We do not use player data for third-party advertising or data brokerage.
4. How We Share Information
We only share information in the following circumstances:
A. With service providers and platform partners
We may share information with third parties that help us operate our games and services, such as:
- platform operators and storefronts
- cloud hosting providers
- analytics providers
- crash reporting and diagnostics providers
- customer support platforms
- multiplayer, leaderboard, and cloud save service providers
These parties may process information on our behalf or provide services that require access to relevant data.
B. With other players
If a game includes social, public, or multiplayer features, certain information may be visible to other players, such as:
- display name or username
- leaderboard placement
- multiplayer identity or session presence
- user-generated content, messages, or similar content if those features are available
C. For legal, safety, and security reasons
We may disclose information when we believe it is necessary to:
- comply with applicable law, regulation, legal process, or lawful request
- protect the rights, property, or safety of Alientrap, our players, or others
- investigate fraud, cheating, abuse, or security incidents
- enforce our agreements, policies, or terms of service
D. In connection with a business transfer
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all assets, information may be transferred as part of that transaction, subject to applicable law.
5. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
In general:
- Account-linked, cloud save, leaderboard, and multiplayer data may be retained for as long as necessary to provide those features, maintain game functionality, resolve disputes, or comply with platform requirements.
- Gameplay progress and save-related data may be retained until overwritten, deleted by the player, deleted through the platform, or no longer needed for the service.
- Analytics and diagnostic data may be retained for as long as needed to analyze game performance, improve the game, and troubleshoot issues.
- Support emails, bug reports, logs, and attachments may be retained for as long as needed to respond to your request, investigate the issue, maintain internal records, and improve our products and services.
- Website logs and technical records are generally retained for a limited period for security, analytics, and administration purposes, unless a longer period is required for legal, operational, or security reasons.
We may retain information longer where required by law, needed to resolve disputes, needed to enforce agreements, or needed to investigate abuse or security issues.
When we no longer need information, we will delete it, anonymize it, or de-identify it where reasonably practicable.
6. Children’s Privacy
Our games are intended for a general audience unless otherwise stated. We do not knowingly collect personal information from children under 13, or under a higher minimum age where required by local law, without appropriate authorization. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to review and delete it where required.
7. International Data Transfers
We and our service providers may store and process information in countries other than your own. By using our games or services, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence.
8. Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, such as rights to request access, correction, deletion, or restriction of certain information.
You may also be able to limit certain data collection by:
- adjusting platform privacy settings
- disabling analytics or crash reporting where those options are available
- uninstalling the game
- contacting us to request deletion of support communications you have sent us, where applicable
Some information is controlled by the platform provider or storefront rather than by us. For account or platform-specific data, you may need to contact the relevant platform directly.
9. Third-Party Services
Our games and services may rely on third-party platforms and service providers, which have their own privacy policies and practices. Depending on the game and platform, these may include:
- Steam / Valve
- Epic Games
- Sony PlayStation
- Microsoft Xbox
- Nintendo
- Apple App Store
- Google Play
- Unity and related analytics or crash reporting services
- other hosting, support, and online service providers we use to operate the game
We are not responsible for the privacy practices of third-party platforms or services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and post the revised version through the relevant website, game page, or service.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, you can contact us at:
Alientrap Games Inc.
Email: contact@alientrap.com